In the event that an article bought at KCT is faulty or defective, is KCT able to make arrangements for repair or replacement?
Most of our products have warranties from suppliers. In case the product is defective or faulty, it should be returned to the shop of purchase or to the nearest KCT shop, after which it will be sent to the supplier for service and repairs.
The warranty period varies from one supplier to another and relevant warranty documents will be given to you on purchase and you are required to produce same every time you need service under the warranty.
Note that the condition of the warranty does not cover negligent handling of the product sold to you. The product will also not be accepted by the supplier if tampered with by another repairer.