Most of our products have warranties from suppliers. In case the product is defective or faulty, it should be returned to the shop of purchase or to the nearest KCT shop, after which it will be sent to the supplier for service and repairs.
The warranty period varies from one supplier to another and relevant warranty documents will be given to you on purchase and you are required to produce same every time you need service under the warranty.
Note that the condition of the warranty does not cover negligent handling of the product sold to you. The product will also not be accepted by the supplier if tampered with by another repairer.

KCT has a pay bill account. To pay using this account one is required to do as follows:-

A customer should be an M-pesa registered customer.
Select Pay Bill from M-PESA menu
Enter “business number” 507000
Enter HP account number
Enter the amount to pay
Enter your M-Pesa pin code
Confirm by pressing OK
Please note that there are no withdrawal charges.

Check off system is a Hire purchase arrangement where products are sold and monthly repayments recovered from the customer’s salary by his or her employer. Such deductions are paid to KCT after every calendar month.

Listed below are institutions with which we have check off arrangements:

Civil Service
TSC -both primary , secondary schools, Government Technical and Teachers colleges
Moi Teaching and Referral Hospital, Masinde Muliro University, Pwani University, KVDA, Kenya National Library Services. P.C.E.A Rubate Teachers College, K.M.T.C and Parliamentary Service Commission employees
Nzoia Sugar company
KEMRI, KBC, KIA, KAA, and KTDA (among others)

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